Refund Policy

1. Our 7-Day Guarantee

At TVNADO IPTV, we are committed to providing you with a high-quality streaming experience. We offer a 7-day money-back guarantee on all new subscriptions. If for any reason you are not fully satisfied with our service within the first 7 days of purchase, you may request a full refund.

2. Eligibility for a Refund

To be eligible for a refund, the following conditions must be met:

• The refund request is submitted within 7 calendar days of the original purchase date
• This is your first subscription with TVNADO (one guarantee per customer)
• You have contacted our support team and given us the opportunity to resolve your issue
• Your account has not been suspended for a violation of our Terms of Service

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

• The refund request is made after 7 days from the purchase date
• Your account was suspended or terminated for violating our Terms of Service
• The issue is caused by your internet connection, device hardware, or third-party software
• You have already received a refund for a previous TVNADO subscription
• The subscription has been partially used for a significant duration (beyond 7 days)
• The purchase was made via a reseller or third-party platform (refund must be requested from the original seller)

4. How to Request a Refund

To request a refund, please contact us using one of the following methods:

Please include the following information in your request:

• Your TVNADO username or email address used for the subscription
• Your order or payment reference number (if available)
• The reason for requesting a refund

5. Processing Time

Once your refund request is approved, we will process it within 24–48 hours. The refunded amount will be returned to the original payment method used for the purchase. Please allow an additional 3–10 business days for your bank or payment provider to reflect the transaction, depending on your institution.

6. Subscription Renewals

TVNADO subscriptions do not renew automatically. You will receive a reminder before your subscription expires. If you choose to renew and have issues with the renewal period, please contact us within 48 hours of renewal for assistance. Renewals are generally non-refundable beyond this 48-hour window.

7. Contact

If you have any questions about our Refund Policy, please don't hesitate to reach out: