Privacy Policy

This Privacy Policy describes how TVNADO IPTV ("we", "us", or "our") collects, uses and shares information about you when you visit our website tvnadoo.org or use our IPTV service. By using our service, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Subscribe to our IPTV service or request a free trial
• Contact us through WhatsApp, email or our website
• Communicate with our support team

This may include: your name, email address, WhatsApp number, billing address, payment information, and device identifiers (e.g., MAC address for MAG boxes).

We also collect certain information automatically when you visit our website, including your IP address, browser type, operating system, referring URLs and pages visited.

2. How We Use Your Data

We use the information we collect to:

• Provide, activate and manage your IPTV subscription
• Process payments and send billing confirmations
• Send service-related communications (e.g., renewal reminders, outage notices)
• Respond to your support requests and troubleshoot issues
• Improve our website and service quality
• Prevent fraud and ensure network security
• Comply with legal obligations

We do not sell your personal data to third parties for marketing purposes.

3. Sharing Your Information

We may share your information with:

• Payment processors: to securely process transactions
• Service providers: hosting, analytics and communication tools that operate under confidentiality agreements
• Law enforcement: when required by applicable law, court order or legal process

We will not share your personal data with any other third parties without your explicit consent.

4. Cookies

Our website uses cookies — small text files stored on your device — to remember your preferences, analyze traffic, and improve your experience. We use:

• Essential cookies: required for the website to function correctly
• Analytics cookies: to understand how visitors use our site (e.g., Google Analytics)
• Preference cookies: to remember your settings (e.g., language preference)

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our site.

5. Data Security

We implement industry-standard security measures — including SSL/TLS encryption, firewalls, and access controls — to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide our services. We may retain certain data for longer periods if required by law or for legitimate business purposes (e.g., fraud prevention, tax records). You may request deletion of your data at any time — see Section 7.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data ("right to be forgotten")
• Restrict or object to certain types of processing
• Receive your data in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at contact@tvnadoo.org. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Policy Changes

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website. Your continued use of our service after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: